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Terms of Service

Last updated: June 2025

Welcome to my website. By booking a service, browsing this website, or engaging with my photography or videography offerings, you agree to the following Terms of Service. These terms are designed to protect both you (the client) and me (the artist) and to ensure we have a smooth and professional collaboration.

1. Services Offered

I offer photography and videography services for individuals, couples, and brands.

By booking a session, you confirm that you are familiar with my style and trust my creative direction. While your input is welcome, the final artistic decisions (composition, styling, editing) remain at my discretion.

2. Booking & Payments

  • A non-refundable retainer (typically 30–50%) is required to secure your session date.

  • The remaining balance is due 7 days prior to the session.

  • Accepted payment methods: bank transfer, Revolut, PayPal.

  • Bookings are not confirmed until the retainer is received.

  • Late payments may result in cancellation or delay of services.

3. Client Punctuality & Late Policy

  • If you are late to your session, the time lost will be deducted from your scheduled session.

  • If you wish to continue beyond the originally booked time, an additional fee per started hour will apply.

  • If you are more than 30 minutes late, this is considered a no-show. I reserve the right to leave, and no refund will be issued.

4. Cancellation & Rescheduling

  • You may cancel up to 7 days before the scheduled session. No additional fee will apply, but your retainer remains non-refundable.

  • If you cancel less than 7 days prior, it is considered a last-minute cancellation, and no refund will be given.

  • Full payment is due 7 days before the shoot. If payment is not received by this deadline, I reserve the right to cancel the session.

  • Clients may reschedule one time, free of charge, subject to my availability. Additional rescheduling requests may incur a fee.

  • In the event of bad weather, a complimentary reschedule is offered depending on my availability. I will determine if rescheduling is necessary.

  • If you are unable to reschedule due to personal time constraints, no refund will be issued.

  • If I (the photographer) must cancel due to illness, emergency, or valid personal reasons, you will receive a full refund or a rescheduled date, depending on your preference.

5. Deliverables

  • You will receive professionally edited images and/or videos in digital format via an online gallery or download link.

  • RAW files will not be provided unless previously agreed upon in writing for an additional fee.

  • Requests for additional edits or changes beyond the agreed scope will incur extra charges.

6. Creative Rights & Usage

  • I retain full copyright and authorship of all created works.

  • You receive a non-exclusive, non-transferable license to use the content for personal use only (e.g., social media, printing, private galleries).

  • Commercial use (e.g., branding, advertising, promotional use) requires a separate licensing agreement and must be requested before the shoot.

  • I reserve the right to use all created work for portfolio, website, and promotional purposes, unless you explicitly opt out in writing prior to the session.

7. Client Responsibilities

  • You are responsible for arriving on time and being prepared. Time lost due to lateness, disorganization, or lack of preparation will not be compensated.

  • You are responsible for obtaining any necessary location access, permits, or permissions unless otherwise arranged with me.

  • If you have specific shots or moments you want captured, these must be communicated in writing before the session. While I aim to fulfill requests, I do not guarantee any particular image or outcome.

8. Limitations of Liability

By booking with me, you acknowledge the following limitations:

  • I am not liable for missed images or footage due to client lateness, changes to the schedule, uncooperative subjects, restricted locations, or weather conditions.

  • I am not responsible for delays in delivery due to illness, emergencies, technical malfunctions, or unforeseen circumstances beyond my control.

  • While I use professional equipment and backup systems, I am not liable for data loss due to equipment failure, corruption, theft, or accidents.

  • I do not guarantee specific aesthetic outcomes, expressions, poses, or styles beyond my established portfolio.

  • I am not liable for personal injury, property damage, or loss during the session or at the chosen location.

  • In all cases, my maximum liability is limited to the total amount paid for the session. No further claims or compensation may be made.

9. Privacy & Data Protection

  • Your personal data is handled according to GDPR regulations.

  • I do not share or sell your data. It will only be used to manage your booking, communication, and delivery of services.

  • You may request access to, or deletion of, your data at any time.

10. Governing Law

These Terms are governed by the laws of Austria, and any disputes shall be resolved under the jurisdiction of the courts of Austria.

Questions?

I’m here to make sure everything is clear. If you have any questions before booking, just reach out via email at info@milabuchelli.com